What’s Covered Under the Playa eBikes® Warranty
Our warranty policy is designed to protect you against unexpected issues caused by manufacturing defects. If your Playa eBike® experiences a malfunction due to materials or workmanship within the warranty period, you may be eligible for repair or replacement at no cost.
✅ Covered Issues (Manufacturing Defects)
The following types of issues are generally covered under warranty:
- Motor defects — including performance failures unrelated to misuse
- Battery defects — failure to hold charge, faulty wiring, or internal power issues (excluding damage from overcharging or exposure)
- Frame welds or structural integrity — cracking or breaking under normal use conditions
- Controller or display unit malfunctions — if occurring during the warranty period and not due to moisture or impact
- Wiring harness and electrical systems — provided they’ve not been modified or exposed to elements outside of IP ratings
❌ Not Covered (Exclusions)
The following are not covered under the warranty:
- Damage caused by accidents, misuse, or abuse
- Wear and tear — including tires, brakes, chains, and grips
- Water or dust damage — beyond the protection limits outlined in the eBike’s IP53 water resistance rating
- Modifications or tampering with original parts
- Failure to follow usage guidelines or maintenance expectations
📅 Warranty Eligibility Requirements
Coverage applies only when:
- The eBike is still within the warranty period defined at time of purchase (typically 1–2 years)
- You can provide valid proof of purchase
- The issue is reported through our official warranty claim form
Need to Confirm Coverage?
If you’re unsure whether your issue is covered, please contact us at [email protected] or call (775) 447-1775 before submitting a claim.