Last Updated: 6/27/25
1. Who We Are
Playa eBikes (“Company”, “we”, “our”, or “us”) operates the website
https://new.playaebikes.com.
This This Playa eBikes® Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase or rent a bike, or interact with our services, including SMS messaging.
2. Information We Collect
2.1 Information You Provide to Us
- Name, email address, phone number, and billing/shipping address.
- Payment details (processed securely via third-party providers; we do not store credit card data).
- Form submissions, including inquiries, bookings, and customer support messages.
- Reviews, comments, or direct messages via SMS, email, or live chat.
2.2 Information We Collect Automatically
- Cookies & Tracking Technologies: We use cookies, tracking pixels, and analytics tools (e.g., Google Analytics, Facebook Pixel, Google Ads).
- Device & Browser Data: IP addresses, browser type, operating system, and website activity.
- Location Data: If you allow location tracking (e.g., for deliveries), we collect geolocation data.
2.3 SMS/Text Messaging Data
When you provide your phone number and contact us via text message, we collect:
- The phone number used for texting.
- Message content sent and received.
- Message timestamps and delivery status.
We do not send marketing SMS messages unless you explicitly agree to receive them. You can opt out at any time by replying “STOP” to any SMS message.
We use industry-standard encryption and security measures to protect SMS communications.
3. How We Use Your Information
3.1 Customer Service & Transactions
- Processing orders, payments, and deliveries.
- Sending order confirmations, rental updates, and tracking details.
- Responding to customer service inquiries via email, phone, or SMS.
3.2 SMS/Text Messaging Policy
By providing your phone number, you agree to receive non-promotional text messages related to:
- Customer service inquiries and support.
- Order confirmations, scheduling, and updates.
- Rental assistance and troubleshooting.
Opt-Out: You may opt out at any time by replying “STOP” to any SMS.
3.3 Marketing & Tracking
We use third-party marketing tools such as Facebook Pixel, Google Ads, and other analytics providers to improve our services.
3.4 Fraud Detection & Security
We use fraud detection services to prevent unauthorized transactions and protect our business.
4. How We Share Your Information
We do not sell or rent your data. We may share your information with:
- Service Providers: Payment processors, shipping carriers, fraud detection providers, marketing tools.
- Legal & Compliance: If required by law or to protect our rights.
- Business Transfers: If we merge or sell assets, your data may be transferred.
5. International Data Transfers
If you are in the EU, we transfer your data to the U.S. with appropriate safeguards, such as Standard Contractual Clauses (SCCs).
6. Your Rights (GDPR & CCPA)
- Access & Portability: You can request a copy of your data.
- Correction: You can request correction of inaccurate data.
- Deletion: You can request deletion of your data, subject to legal retention obligations.
- Opt-Out: You can opt out of marketing communications and tracking.
To exercise these rights, contact us at [email protected].
7. Data Retention
We retain customer data indefinitely, except where users request deletion.
8. Security Measures
We implement strong security measures, including SSL encryption and secure storage, to protect your data.
9. Changes to This Playa eBikes® Privacy Policy
We may update This Playa eBikes® periodically. Changes will be posted here with the updated date.
10. Contact Us
Email: [email protected]
Phone: (775) 417-7555
Address: 203 Corral Rd, Nixon, NV 89424