What if some accessories are missing when I return the eBike?

Accessory Requirements for Returns

All included accessories—both keys, the charger, and the battery—must be returned with your eBike. Failure to return any of these items may result in a partial or full forfeiture of your deposit.

Standard Charges for Missing Accessories

Accessory-related deposit deductions typically include the following (subject to change):

• Missing keys or battery: $150
• Missing or damaged charger: $75

Additional deductions may apply if the eBike is also not operational, damaged, or unreturned. For a full list of possible fees and forfeiture scenarios, please visit our related policy:

• When a Deposit May Be Forfeited

Lost an Item or Have Concerns?

If you misplaced a key, charger, or battery — or believe a charge was made in error — please submit a Customer Concerns Form. Our team will review your case and respond as soon as possible.