How to Get Help With Your eBike Rental Deposit
Use the Form for All Deposit Questions
Have a question about your rental deposit? The fastest way to get help is by filling out our Customer Concerns Form.
You’ll also find the link on our Rental Terms & Deposit Policy page.
Use this form if you:
- Have questions about charges
- Want to dispute a fee
- Need to check your refund status
Filling out the form makes sure your request is documented and sent to the right person.
When You’ll Hear Back
We review every request within 7 business days.
To avoid delays, include:
- Your rental agreement ID
- Your return date
- Any photos or documents that help explain the issue
More Info About Deposits
For full details on deposit amounts and refund rules, read our Deposit Policy.
You can also check these FAQs: