How to Drop Off Your Rented eBike After Use
Returning your rented Playa eBike is easy. Just follow the checklist below to ensure a smooth drop-off experience. Note: Rental returns are not eligible for refunds.
What to Bring at Drop-Off
- Your Rental Agreement Number
- Your full name and contact information
- Date and location of pickup
- Battery, charger, and keys (all required for full deposit return)
- Any accessories included with your rental
- Condition report — any issues, damage, or missing items
Where to Drop Off
Drop-off instructions will be provided by our team based on your original pickup location. In most cases, this will be the same site where you picked up your eBike. Please return the bike during business hours and allow a few minutes for inspection.
If someone else is dropping off the eBike on your behalf, make sure they have your order information and can answer basic condition questions.
After the Drop-Off
Once we inspect the bike and confirm that all components are returned in working condition, we’ll release your deposit. Please allow 3–5 business days for processing.
If you accidentally landed here and are trying to return a purchased eBike for a refund, click here instead.