When a Deposit May Be Forfeited
Your rental deposit may be partially or fully forfeited depending on the condition of the eBike and any missing components at the time of return. Below are the most common reasons a forfeiture may apply:
- One or more accessories are missing (keys, battery, or charger)
- The eBike is damaged and requires repair
- The eBike is returned in non-operational condition
- The eBike is excessively dirty and requires cleaning
- The eBike is not returned at all
Typical Charges (Subject to Change)
While exact deductions may vary based on the situation, typical charges include:
- Missing key or battery: $150
- Missing or damaged charger: $75
- Cleaning fee: $50
- Repairable damage: $75
- eBike returned but not operational: Full deposit forfeiture
- eBike not returned at all: Full deposit forfeiture
Need Help or Want a Review?
If you believe your deposit deduction was made in error or have questions about a charge, please submit a Deposit Inquiry Form. Our team will review your submission and respond promptly.