Under What Conditions Will My Deposit Be Refunded?

Eligibility for Deposit Refund

Your deposit will be refunded in full if the eBike is returned on time, fully operational, clean, and with all included accessories—both keys, the charger, and the battery.

Conditions That Qualify for a Full Refund

• The eBike is returned on or before your scheduled return date
• No damage or mechanical issues are found during inspection
• All accessories are returned: keys, battery, and charger
• The eBike is reasonably clean and does not require special cleaning

If all conditions are met, your refund will be processed within 3 business days after inspection. Funds are returned to your original payment method.

Related Deposit Deductions

If your eBike is returned late, damaged, dirty, missing accessories, or not operational, your deposit may be partially or fully forfeited depending on the severity.

Have Questions or Concerns?

If you believe you’re eligible for a full refund but have not received it, please submit a Customer Concerns Form and our team will follow up as soon as possible.