Return Eligibility for Purchased eBikes

Conditions for a Refund

To qualify for a refund, your purchased Playa eBike must meet the following requirements. Rented eBikes are not eligible for returns or refunds.

Eligible Return Conditions

• The eBike must be unused and unassembled
• The box must be unopened and in original condition
• The eBike must have been stored indoors

Returns that don’t meet all of the above may still be accepted at our discretion. In such cases, a partial refund may be issued based on the bike’s condition, packaging, and signs of use or exposure.

Important Notes

All returns must be dropped off in person. We do not offer return shipping services at this time. For a full step-by-step guide, see our Return Process FAQ.

If you’re trying to return a rented eBike after use, please visit our Rental Return Checklist.