What are the pickup hours?

Pickup Hours and Appointment Policy for Playa eBikes® Rentals

Standard Pickup Hours: 8:00 AM – 10:00 PM Daily

All eBike pickups must be scheduled in advance using the calendar link sent to you by email before the event. This link allows you to select your preferred 2-hour pickup window. Standard pickup hours are from 8:00 AM to 10:00 PM each day.

24/7 Pickup Requests Are Subject to Staff Availability

We understand that travel to and from the Playa doesn’t always follow a strict schedule. In limited cases, we may accommodate pickups outside of standard hours, including overnight — but this is offered solely at our discretion and based on staff availability. We are not required to provide 24/7 access, and uncoordinated arrivals may not be supported.

If you need a pickup outside of regular hours, you must contact us in advance using live chat or WhatsApp. We’ll do our best to help — but flexibility depends on capacity and operational safety.

Keep Your Pickup Appointment Active

To ensure your eBike is ready, arrive during your scheduled 2-hour pickup window. If your plans change, let us know right away. Failure to show up at your scheduled time without notice may result in delayed service or missed pickup.

Schedule Your Drop-Off Time Too

Return appointments are also required and can be scheduled through the same calendar link used for pickup. For full drop-off guidelines, visit our Drop-Off Time FAQ.