What Happens If My eBike Is Damaged?
Returned eBikes are carefully inspected to determine if they are in fully operational condition. If any damage is found, here’s what to expect:
All Damage Is Assessed After Return
Every eBike is inspected during check-in and again after the event. If any damage or functionality issues are identified, we will notify you by email before any deposit deduction is made. Photos or documentation may be included depending on the case.
Repair Fees and Deductions Come from the Deposit
If damage or missing items are confirmed, the repair cost or replacement fee will be deducted from your deposit. For full details, see the following related FAQs:
- Under What Conditions Will My Deposit Be Forfeited?
- Deposit Fees for Missing Items or Damage
- What Does “Not Operational” Mean?
- Lost Keys or Chargers
- Accessory Return Policy
You Will Be Notified and Can Dispute Charges
If a deduction is necessary, you’ll receive a detailed email that outlines the reason, amount, and evidence (if applicable). If you believe the charge is incorrect or unfair, you can submit a formal dispute using the Customer Concerns Form.
How to Stay Informed and Avoid Surprises
For general refund timelines and how we handle undamaged returns, see: