Lost Key or Charger Policy

If you return your eBike without one or more included accessories—such as a key or charger—your deposit may be partially forfeited to cover replacement costs. Accessories must be returned in full and in working condition to avoid deductions.

Applicable Charges

One or both keys missing: $150 (flat fee)
Charger missing or damaged: $75

Fees are based on standard replacement costs and may change over time. If you return only part of a set (e.g., one of two keys), it is treated as a full loss for that category.

Need to Report a Lost Item?

If you’ve lost your charger or keys, please notify us by submitting a Customer Concerns Form. This allows our team to review your case and respond quickly.

More Information

For a complete list of deposit deduction scenarios, including missing accessories, please visit:
When a Deposit May Be Forfeited