How to Return a Purchased eBike for a Refund

How to Return a Purchased eBike In Person

Step 1: Confirm Eligibility

This return process applies only to purchased eBikes. To be eligible, the bike must be new, unused, and in its original, unopened packaging. If the box has been opened or the eBike was not stored indoors, a partial refund may be considered based on its condition.

Rented eBikes are not eligible for refunds.

Step 2: Submit the Return Request

To start your return, complete the Return Form. Include your order number, contact info, pickup date, and details about the bike’s condition. If the box is still sealed or the eBike is unused, please attach photos or a short video as verification.

Step 3: Wait for Approval

We’ll review your submission within 3–5 business days. If your return is approved, you’ll receive instructions for an in-person drop-off at our designated location.

Step 4: Return the eBike

Bring the eBike to the specified location in its original packaging and condition. At this time, returns must be completed in person. We do not offer return shipping options.

Step 5: Receive Your Refund

Once we inspect the returned eBike and confirm it meets the return criteria, your refund will be issued to the original payment method. Please allow 5–7 business days for processing after the return is completed.

For more details, visit our Purchased eBike Return Policy FAQ or read the full Return Policy.